Refund policy

Last updated 25 October 2026

Failed analyses

If an analysis fails, the credit goes back to your balance automatically. You don't need to ask.

Unused credits — 14 days

If you haven't used any of the credits from a purchase, you can cancel it within 14 days of buying for a full refund. Email support@curatorpal.co.uk from your account email, with the date of the purchase.

Credits are digital content you can use straight away. When you buy, you agree that we start supplying them immediately. Once you use a credit from a purchase, you lose the right to cancel that purchase, as UK law allows for digital content.

Monthly plans

You can cancel a monthly plan at any time from Manage billing. It stops renewing at the end of the current month and you keep the credits already added. A month that has already started isn't refunded, unless you've used none of its credits and ask within 14 days of that payment.

If something went wrong

If an analysis was clearly faulty, for example the metadata didn't describe your clip, tell us. We'll return the credit, or fix the problem. This doesn't affect your legal rights.

How refunds are paid

We refund to the original payment method through Stripe within 14 days of agreeing the refund. Banks can take a few more days to show it. Refunded credits are removed from your balance.